Permanent - Research & Development
Technical Account Manager
Brisbane - Australia
- Developing and maintaining a deep understanding of the customer's operational, technical and business environments and their needs and challenges.
- Acting as a customer advocate while managing customer expectations.
- Working as the key technical team member on cloud onboarding projects and seeing them through to successful delivery.
- Participating in crisis and incident management, working with operations, technical and R&D business units to ensure a timely resolution of customer issues.
- Acting as the central point for all on premise and cloud technical delivery.
- Working closely with Project Managers and acting as their escalation point for regions, responsible for the relationship between customer and TechOne to ensure smooth onboarding and transition to cloud.
- Enabling our customers to deliver business transformation using our SaaS solutions.
- Collaborating closely with Cloud Operations to ensure thinking is aligned and customer requirements are met while maintaining Cloud standards, compliance frameworks and processes
- Collaborating internally in leading process improvement.
- A solid background in a technical role (Cloud or Systems Engineering) with a great breadth and depth of technical knowledge and passion for the Cloud.
- A proven track record in relationship building, coordination and customer engagement with previous experience in a high performance, dynamic operational environment.
- Demonstrated highly developed analytical, investigative and problem solving abilities and experience in cloud (ideally SaaS) delivery.
- Customer driven and delivery focused; you’re a true advocate for the customer.
- You don’t accept the norm and constantly challenge the status quo to drive continuous improvement.
- You’re agile, adaptable and resilient in your approach and manage change positively.
- You can work both independently and as part of a team to drive outcomes for the customer.
- A knowledge manager, analytical thinker and decisive communicator you can clearly articulate recommendations and keep calm under pressure.
A culture of innovation
We build ground-breaking enterprise software that transforms the way that businesses are run.